BOOKINGS AND CANCELLATION POLICY
Bookings made by phone, email or by completion of our online form are considered firm and our staff will contact you to confirm availability. We require credit card details to hold your booking, however payment will not be taken until the day of your Rock Adventure. We accept Visa and Mastercard and by giving us your Credit Card details you agree for us to take full payment from your credit card.
You may cancel your booking at no charge up to 24hrs in advance of your Rock Adventure by calling 027 306 5888. or emailing [email protected] If your Rock Adventure is cancelled by Basecamp Wanaka due to inclement weather, minimum numbers not being met or any other reason, you will be offered an alternative day or you will be fully refunded.
If you cancel less than 24hrs before your Rock Adventure or do not turn up your credit card will be charged the full price of your Rock Adventure.
All prices are in New Zealand Dollars and inclusive of 15% GST (Goods and Service Tax). We do not accept payment in any other currency. Your card issuer may apply charges for converting currency. These charges are applied by your card issuer, we accept no responsibility for these. We reserve the right to change our prices without notice.